Key Features
- Inbound/outbound call queue management
- Agent performance and call-volume tracking
- Call outcome and disposition logging
- Lead/customer record linked to each call
- Call script and prompt management
- Team-level and agent-level reporting
Benefits
- Better visibility into agent productivity
- Consistent call handling through scripts and prompts
- Complete call history tied to customer records
- Data-driven coaching based on call outcomes
Who This Is For
Businesses running a dedicated inbound or outbound calling team.
Pricing
Pricing depends on your specific requirements — number of users, integrations needed, and whether you want a configured off-the-shelf platform or a fully custom build. Most call center crm projects start in the ₹40,000 – ₹2,50,000 range, confirmed with an itemized quote after understanding your workflow.
Get an exact quote →Frequently Asked Questions
How long does it take to set up a Call Center CRM?+
Configuring an established platform for your workflow typically takes 2–4 weeks; a fully custom build takes longer depending on scope — we'll give a realistic timeline after a short discovery call.
Can this integrate with tools we already use?+
Yes, integrating with your existing website, WhatsApp, payment or accounting tools is a standard part of setup — we'll scope this during discovery.
Do you provide training after setup?+
Yes, team training and onboarding is included so your staff can use the system confidently from day one.