Key Features
- Ticket categorization and priority levels
- SLA tracking and breach alerts
- Knowledge-base integration for common issues
- Multi-agent ticket assignment and routing
- Customer satisfaction tracking post-resolution
- Reporting on ticket volume and resolution trends
Benefits
- Consistent handling of requests based on priority
- Clear SLA accountability
- Faster resolution using a shared knowledge base
- Data-driven insight into recurring issues
Who This Is For
Businesses needing structured, SLA-driven support processes rather than an informal queue.
Pricing
Pricing depends on your specific requirements — number of users, integrations needed, and whether you want a configured off-the-shelf platform or a fully custom build. Most helpdesk crm projects start in the ₹40,000 – ₹2,50,000 range, confirmed with an itemized quote after understanding your workflow.
Get an exact quote →Frequently Asked Questions
How long does it take to set up a Helpdesk CRM?+
Configuring an established platform for your workflow typically takes 2–4 weeks; a fully custom build takes longer depending on scope — we'll give a realistic timeline after a short discovery call.
Can this integrate with tools we already use?+
Yes, integrating with your existing website, WhatsApp, payment or accounting tools is a standard part of setup — we'll scope this during discovery.
Do you provide training after setup?+
Yes, team training and onboarding is included so your staff can use the system confidently from day one.