Refund & Cancellation Policy

This policy explains how refunds and cancellations are handled for Growth Hub Media services. Because our services (website development, SEO, advertising management, etc.) involve real labor and, in the case of ad campaigns, third-party ad spend, refund terms differ by service type.

1. One-Time Projects (Website Development, Branding, App Development)

• Before work begins: If you cancel before any work has started, your deposit is refunded in full, minus any payment processing fees already incurred.
• After work has started: Refunds are prorated based on work completed and hours already invested. The non-refundable portion covers design, development and project management work already delivered.
• After delivery/launch: Once a website or deliverable has been approved and launched, payments are non-refundable, though we will work to resolve any legitimate quality issues under the project's revision terms.

2. Monthly Retainers (SEO, Google Ads/Meta Ads Management, Social Media)

• Monthly service fees already paid for the current billing period are non-refundable, since work (strategy, campaign management, content) begins immediately upon payment.
• You may cancel an ongoing retainer at any time with notice as specified in your service agreement (typically 30 days); no further charges apply after the notice period.
• Ad spend is separate from our management fee and is paid directly to Google/Meta — ad spend refunds (if any) are governed by the respective platform's own policies, not by Growth Hub Media.

3. Hosting, Domain and SSL Services

Domain registrations are generally non-refundable once purchased, per domain registrar policy. Hosting and SSL fees may be refundable on a prorated basis if cancelled shortly after purchase and before significant usage — contact us to discuss your specific situation.

4. Cost Calculator Estimates

Estimates generated by our Website Cost Calculator or SEO Cost Calculator are non-binding and for planning purposes only. They do not constitute a quote, invoice, or refundable payment.

5. How to Request a Refund or Cancellation

Email info@growthhubmedia.com with your project/invoice details and reason for the request. We aim to respond within 2 business days and process approved refunds within 7-10 business days to your original payment method.

6. Disputes

If you believe a charge was made in error, please contact us directly before initiating a chargeback with your bank or card provider — most issues can be resolved faster this way.

This is a general template and has not been reviewed by legal counsel. Refund terms should be reviewed against your actual service agreements, any applicable Indian consumer protection requirements, and payment processor policies before this is published as your final policy.